The OracleSkypeProbeUser will be added to the RTC Server Applications group. Locate and add the OracleSkypeProbeUser and click OK.
Select and right-click the RTC Server Applications group and click Add to Group. If not, add the user by doing the following:įrom your computer, click Start and search for Computer Management. Verify the logs for any exceptions or connection errors in the following path:Ĭ:\ProgramData\Oracle EOM Skype Probe\LogsĮnsure that OracleSkypeProbeUser is a member of RTC Server Applications local group. Verify Mediation Engine machine is reachable by pinging the Mediation Engine Machine from Skype for Business Server. Verify that the file located in the installation directory has the correct IP address of Mediation Engine. Perform the following if you are unable to view skype call data:
Problems with Viewing Skype Call Data Information If the line does not exist, the SDN manager is configured incorrectly. Open the SDNManager.log file and search for the following: Pay attention to the value of the submituri parameter: does it match the address of the Enterprise Operations Monitor machine?Ĭheck the SDN Manager and Dialog Listener log files at %LOCALAPPDATA%\Local\Temp\SDN after each Skype for Business call. Result: You should get an XML describing the configuration.
Run the following command to verify SDN Manager configuration: SDNManager.exe /parameter subscriber ocom ”submituri= Operations Monitor reads the SDN Interface messages from the URL, After configuring the SDN Dialog Listener and SDN Manager, run the followingcommand for SDN Manager to forward the messages to Operations Monitor:Ĭd ”C:\Program Files\Microsoft Skype for Business Server\Microsoft Skype for Business SDN Manager\”
Result: The finished Skype calls show the MOS values and media summary.Ĭonfigure the SDN Manager to send QualityUpdate messages to the Mediation Engine by running the following command: Install and configure the Skype for Business SDN API on the Skype Front-End Server, as described in the Skype for Business SDN API 2.4.1 Installation Admin Guide.Īfter the installation, add the Mediation Engine machine to Skype for Business Server as a subscriber for the SDN API by running the following command in the Skype for Business Server console: SDNManager.exe /p s EOM submituri= Where, IP_address is the IP address or the hostname of your Mediation Engine. The call quality information is reported by the user agent, Skype for Business Desktop Client.Įnable monitoring on the Skype server. The Skype for Business Agent monitors only the SIP call flow. Configuring Skype for Business Agent for Monitoring Call Quality Information
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